How Do I Complain About Bed Bugs in NYC?

File a 311 complaint by calling 311, using the NYC311 website at 311.nyc.gov, or the NYC311 app. Select "Unsanitary Condition" and describe the bed bug infestation. The complaint routes to HPD, which is required to inspect within 24 hours for a Class C (immediately hazardous) condition.

• File a separate complaint for your unit — do not assume your landlord will report the infestation building-wide
• Each complaint creates a timestamped public record that appears on 311tracker.com — useful for future tenants researching the building
• If HPD confirms an infestation during inspection, a formal violation is issued — your landlord then has 24 hours to begin extermination
• If your landlord fails to exterminate after a violation, you can file an HP proceeding in Housing Court to compel action
• Document the infestation with photos and dates before filing — this strengthens your position if the complaint goes to housing court

For the full picture of pest complaint trends by borough, see our NYC pest complaint analysis.